Hrequently asked questions
Check out our frequently asked questions below. Need more help? Contact us, and we will be happy to assist you!
General FAQ
1.Shipping & Delivery
How long will it take to receive my order?
Typically, orders take 1–3 business days to process. Once shipped, delivery to the United States usually takes 7–15 business days, depending on your location and the shipping method selected.
Do you offer international shipping?
Currently, we primarily focus on the US market. If you are located elsewhere, please contact our support team to check if shipping is available to your region.
How can I track my package?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your package in real-time.
2.Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. The item must be in its original condition, unworn, and with tags attached.
How do I start a return?
Please contact us at spport@sharluv.com with your order number. We will provide instructions on where to send your package.
When will I receive my refund?
Once we receive and inspect your return, we will process the refund to your original payment method within 5–7 business days.
3.Orders & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and PayPal to ensure a secure checkout experience.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us within 12 hours of placement. Once the order has been processed or shipped, we are unable to make changes.
4.Product & Quality
Are the products true to size?
Most of our items follow standard US sizing. We highly recommend checking the Size Chart on each product page before purchasing to ensure the best fit.
Where are your products shipped from?
To ensure the best balance of quality and cost, our products are shipped directly from our professional manufacturing facilities and specialized warehouses.